FAQ

Customers can use this page to understand the applicable process and expectations.

What products are offered?

Our store presents bath, shower, body care, skincare, haircare, fragrance, gift and makeup selections.

Is shipping free?

Any free-shipping offer and its eligibility are displayed at checkout.

How long does an order take?

Normal processing is approximately 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I change my mind, return the wrong item or request an exchange?

Yes. Request a mailed return or exchange within 30 days after delivery. A non-defective item must be new and unused, with its original packaging, labels and accessories.

Are return shipping or restocking fees charged?

A free prepaid return label is included in the package, and no restocking fee is charged.

What if an item is damaged, defective, missing or incorrect?

When is a refund processed?

An approved refund is returned to the original payment method and processed within 10 days.

Which payment methods are supported?

Use the card and payment methods actually displayed by the active checkout.

How can I make contact?

Use the email, mailing address or telephone number below.

Are cookies or measurement tools used?

Necessary cookies support core store functions. Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.